Terms & Conditions

In this section you can find out about:

  • Ordering
  • Availability
  • Delivery
  • Exchanges/Returns
  • Prices, tax and other costs
  • Dance teachers’ general terms and conditions
  • Privacy policy
  • Cookie policy

1. Ordering

When you place an order, you confirm that all details provided are accurate and you have permission to provide them. You enter a contract with Dancers Box UK when you place an order. Payment will be taken when the order is processed, and the order will be completed as per your selected shipping method. You will then receive an email confirming your order, with subsequent emails informing you of dispatch of your goods. Please check all details are correct, including ordered items and address details.

Should you need to amend your order, please email or contact us at dancersboxuk@gmail.com or 01322 336443.

To place an order through the site you must be 18years old and have valid card details to a registered bank.

You can place an order using a debit/credit card or with a registered PayPal account, by creating a secure account or checking out as a guest. We also accept payment via bank transfer.

If you want to add additional items to your order after placing it, please contact us (this is dependent on the status of your order). Unfortunately, if you placed your order using PayPal, you are unable to add on items to the original order. You would have to place a new order through the website.

Some of our dance shoes come in European or American sizes which we convert into English sizing’s. The size you ordered may not match the size on the box, but it is correct converted size. Please try on both shoes to check the fit.

2. Availability

Dancers Box UK works hard to keep the site and stock levels up to date. If an item(s) you have ordered is out of stock, we will place an order with our suppliers and ship it to you as soon as possible, with no additional shipping charges. The available items in your order will be shipped to you as normal.

Dancers Box UK reserves the right to reject or cancel any orders, in the event of:

  • product out of stock/discontinued
  • incorrect address
  • incorrect billing information
  • fraudulent activity
  • errors on the website

3. Delivery

We only ship to the UK and Europe. We cannot ship to the US.

We offer a click and collect service from either our Erith or Gravesend store.

We send all our orders via Royal Mail 2nd class.

Next day delivery is available if ordered before 3pm. For all next day deliveries, we will send “tracked and signed for”. We recommend that you provide us with a shipping address to someone you trust to sign for the goods, just in case you are not in to sign for your delivery.

  • UK shipping – £4.99
  • Europe shipping – £8.99
  • Click and collect – FREE
  • Next day delivery (before 3pm) tracked and signed for – £8.99

4. Exchanges/Returns

Please use the Dancers Box UK return form found in your order mail bag, complete and send your item(s) and the original receipt in a mailing bag and send it back to us. If you are returning items for a refund, the amount will be credited back to the original payment method. If you would like to exchange an item for a different size or colour, the replacement item will be shipped to you free of cost as soon as we have received the original item back in-store. 

Where to send returns to:

Dancers Box UK
231 Bexley Road
Erith
Kent
DA8 3EU
United Kingdom

What can you return?

You can return any unworn items that are in a re-saleable condition for a refund or exchange within 14days. Items returned that are not in a re-saleable condition, or eligible for refund will be posted back to you.

Items must be in their original packaging with labels attached.

What can you not return?

For hygiene reasons, we cannot accept returns from underwear, tights, face-paint, wigs or any items which look worn or faulty back for a refund or an exchange.

Faulty/incorrect items

If you have received a faulty or incorrect item, please contact us at dancersboxuk@gmail.com before completing the return form found in your order mailing bag. At Dancers Box UK we fully inspect and check our products before sending them to ensure that you get not only the best service but quality dance-wear and fancy-dress straight to your front door.

How long to process a return?

If you are due a refund, the funds will be available in your account within 3-5 business days. PayPal funds will be available immediately after processing your return. If you have requested an exchange, we will dispatch the replacement item upon processing your return. In the unlikely event that your requested replacement item is unavailable, you will be issued with a refund.

This does not affect your rights.

5. Prices, tax and other costs

All quoted prices include UK VAT where applicable. Any overseas customers please contact us at dancersboxuk@gmail.com before making any orders on the website.

6. Dance teachers general ‘Terms and Conditions’

To join the dance teacher discount scheme, you must be a registered dance teacher or registered dance school owner. Verification will be required to sign up.

If you stop teaching or leave the profession, you will no longer be able to use your account.

Discount rate

You will receive a 15% discount on standard prices before any special offers, such as items that may be on sale.

Orders over £150 will be eligible for additional discounts.

Contact us for more information dancersboxuk@gmail.com.

Special/important orders

If you are ordering a large quantity of the same item that we usually hold low stock of, please be aware that we may have to specially order these in from our suppliers. If you decide to cancel, or return part or all of the order, you may be liable to pay a return-on-stock charge (25% of your order amount). This excludes made to order items as they are strictly non-refundable.

Account and contact data

We will send you, by email, promotional offers exclusively for teachers if you subscribe to the Dancers Box UK newsletter when creating your account. You can unsubscribe at any time by clicking on the link at the bottom of the email.

From time to time, we will send you advertising letters, if you do not wish to receive them please specify it by email to the following email dancersboxuk@gmail.com.

Your login details are strictly confidential. We do not have access to your password. If you want to change your password or you have forgotten your password, please do so through the login page on the website. You have the responsibility to keep your information confidential. If you provide your account details to a third party who makes fraudulent use of it, we reserve the right to suspend or cancel your account. If you would like to cancel your account, please contact us via email.

7. Privacy policy

Our privacy policy shows how us ‘Dancers Box UK’ uses and protects any information you provide us with whilst using our website. Should we ask you to provide certain information by which you can be identified with then using our website, you can be assured that it will only be used in accordance with this privacy statement. Make sure to check back at this page as we may change our policy statement from time to time.

What information we collect

We may collect the following information from you:

  • your full name and job title
  • contact information including your email address
  • demographic information – postcodes, preferences and interests
  • information relevant to customer surveys and/or offers

What we do with the information we collect

We require this information to understand your needs and to provide you with a better more personal customer service, and for the following reasons:

Internal record keeping

We may periodically send you promotional emails about any new products, special offers or any other information which we think you may find interesting using the email address you have provided us with.

From time to time we may also use your information to contact you for market research purposes. We may contact you via email, phone or post. We may also use your information to customise the site according to your preferences and interests.

Security

At Dancers Box UK we are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we put in place a suitable physical, electronic and managerial procedures to safeguard and secure the information we collect about yourself online.

Links to other websites

Dancersbox.co.uk may contain links to other websites of interest; however, once you have clicked on these links to leave our website be aware that we have no control over that site. Therefore, we cannot be held responsible for the protection or privacy of any information of which are not governed by this privacy policy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information.

Whenever you are asked to fill a form on the site, look for the box which allows or declines us to use your information for direct marketing purposes, you may change your mind at any time by writing or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by the law to do so. We may use your information to send you promotional information about third parties which we think you may find interesting. If you believe that any information we are holding about you is incorrect or incomplete, then please write or email us immediately and we will promptly correct any information found to be incorrect.

Email us dancersboxuk@gmail.com

Or write to us:

Dancers Box
231 Bexley Road
Erith
Kent
DA8 3EU
United Kingdom

8. Cookie policy

We use cookies to identify which pages are being viewed. This helps us analyse data about web traffic which helps us improve our website to tailor it to your needs. We use this information for statistical analysis purposes and then the data is removed from the system. Overall cookies help us to provide you with a better experience whilst using our website, by enabling us to monitor which pages you find appealing and pages that may not interest you. 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you have agreed, the file is then added, and the cookie simply helps analyse web traffic and lets us know when you visit our website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, like and dislikes by gathering and memorising information about your preferences.

A cookie in no way gives us access to your computer or any information about yourself, other than the data is removed from the system. You can choose to accept or decline cookies, but you can usually modify your browser settings to decline cookies if you’d prefer. This may prevent you from taking full advantage of our website.

Last updated 15th June 2018.


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